Guides
Getting started with PRISM for staff and invited individuals, and PRISM for organisations for the person who arranges PRISM for a team.
Contact us
Email [email protected]. Include the email you use with Sign in with Apple (or the hidden relay address) and, if you can, a screenshot.
Account
How do I sign in?
PRISM uses Sign in with Apple only. There is no separate password. You can choose to hide your email from us when you sign in.
How do I delete my account?
In the app, go to Account → Delete account. This deletes your account, saved items and sign-in, and revokes PRISM's Sign in with Apple access. Answers PRISM delivered are kept only in a form that is no longer linked to you. See the Privacy Policy.
Why does PRISM say I've reached a device limit?
Free accounts can be used on a limited number of devices. Subscribing removes the limit. If you replaced a phone and see this message, contact us.
Subscriptions and credits
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone, open Settings → your name → Subscriptions → PRISM, then tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting your PRISM account does not cancel the subscription.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. If a report failed to build because of a fault on our side, the credit is returned to your account automatically.
I bought something but don't see it.
Go to Account → Restore Purchases. If it still doesn't appear, email us with the date of purchase and your Apple receipt.
Do credits expire?
No. Research credits never expire. They're tied to your account and can't be transferred.
Using PRISM
Which companies does PRISM cover?
US-listed companies that file with the SEC. Popular companies open instantly. For others, PRISM fetches the latest filings from SEC EDGAR and builds the report, which can take a short while.
A figure looks wrong. What should I do?
Tap the figure to see its source, then open the filing on EDGAR to check it. If PRISM has it wrong, email us the company, the figure and a screenshot. Filings can be amended, and we fix extraction errors quickly.
Why won't PRISM tell me whether to buy a stock?
PRISM is a research and education tool, not an adviser. It doesn't give buy, sell or hold views or price targets. It will show you the bear case and the evidence instead.
Privacy and data
What data does PRISM collect?
Only what's needed to run your account, purchases, security and the research you ask for. We don't track you across other apps or sell data. The Privacy Policy has the details.
How do I get a copy of my data?
Email [email protected] from the address linked to your account, or include your Apple relay address.